The Financial Conduct Authority

Independent Mortgage Brokers Limited is authorised and regulated by the Financial Conduct Authority (FCA). The FCA
regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial
Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register. Our Financial Services
Register number is 841413

Our Services
For Mortgages we are independent mortgage advisers and we will recommend a mortgage product that is suitable for
you following an assessment of your personal needs and circumstances. This will include a detailed assessment of
affordability.
We will consider all products and lenders that we have access to. This means we will not consider those lenders that are
only available by you going direct to them.
Where you are increasing your borrowing, we will consider the merits of both a new first charge mortgage and securing
this by an additional mortgage on a second charge basis. It may be in your best interests to explore this option and look
at the further alternative of an unsecured loan, as these may be more appropriate for you.
For Non-investment protection contracts, we are an intermediary and will act on your behalf when providing advice
and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers
for term assurance, income protection, critical illness.
For general insurance contracts we are an intermediary and will act on your behalf when recommending an insurer
based on your demands and needs from a fair analysis of the market. The insurers we consider will be listed to you
when we carry out our research. It will be your responsibility to ensure the policy meets your demands and needs for
building and/or contents, accident sickness and unemployment.

The Costs of our Service
Mortgages
We charge a fee of £1,295 for providing advice and submitting your mortgage application. This becomes payable in two
stages the first £300 payable when the decision in principle is issued and the lender is disclosed, the remainder £995
payable in full when the mortgage offer is issued.
We will receive and retain any commission paid by the lender when your mortgage completes. This amount will be
confirmed by the lender in their disclosure document.
Should you wish you can request to view the commission rates from each of the lenders we have considered at the time
that we make our recommendation to you.

Refund of fees
Please note our fee will still be charged should the lender reject your mortgage application due to you not disclosing any
material information about your personal situation. It should also be noted we do not provide a refund should you decide
not to proceed with the mortgage loan after we have made a recommendation to you.

Non-Investment Protection and General Insurance Contracts

We do not charge a fee as we will receive commission from the provider/insurer after the policy has been placed on risk.

Our Ethical Policy
We are committed to providing the highest standard of advice and service possible. The interest of our customers is
paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our
business. In doing so, we will:
• be open, honest and transparent in the way we deal with you;
• not place our interests above yours;
• communicate clearly, promptly and without jargon;
• seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any
improvements required.

Cancellation rights
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to
you entering into a contract of protection or insurance we will provide you with specific details should this apply to include:
its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not
exercising it.

Instructions
We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will,
however, accept oral instructions provided they are confirmed in writing.

Complaints
If you wish to register a complaint, please write to Independent Mortgage Brokers Limited, 13 Newton Close, Lightcliffe,
HX3 8FP or telephone 0333 210 0082
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is
available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

Compensation Scheme
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the
Financial Services Compensation Scheme.
Further information about the limits applicable to the different product types is available from the FSCS at
http://www.fscs.org.uk/what-we-cover/products

Client Verification
We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business
which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use
electronic identity verification systems and we may conduct these checks from time to time throughout our relationship,
not just at the beginning.

Law
This agreement is governed and shall be construed in accordance with the Law of England and the parties shall submit to
the exclusive jurisdiction of the English Courts.

Force Majeure
Independent Mortgage Brokers Limited shall not be in breach of this Agreement and shall not incur any liability to you if
there is any failure to perform its duties due to any circumstances reasonably beyond its control.

Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving 7 days’ notice in
writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any
transactions effected before termination and a due proportion of any period charges for services shall be settled to that
date.